As an employee in financial industry, I felt the need to voice this concern. Maybe I shouldn't because I actually think it is a recipe for success and I certainly do not want to give the competition too much fuel. But, I genuinely feel you will read this, be inspired, and...
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iPhone UX-First Bank Digital Banking
Launching a new online and mobile banking system to tens of thousands of people can be a bit nerve-racking. There are so many technical, training, and communication components in launching a new experience that affects the primary way customers engage their bank. Launching a new responsive website in early 2014 presented a few compatibility...
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This past decade has been a wake-up call for retail branch banking. We've seen dwindling branch traffic and declining traditional transaction volumes coupled with an increase in customer engagement across digital channels and a rise in technical demands on employees not equipped to handle them. It's been a C-Suite debate, HR struggle and powerful opportunity all-in-one. In...
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